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Providence Mount St. Vincent

Quality of Life Impact

"I hear a lot of people say, I don't know what would have happened to me if I hadn't moved here.  You don't feel old. For some reason you fit in" – Resident of The Mount

Quality of Life Quantitative Findings
  • The Mount internally surveys older adults receiving subacute medical rehabilitation services before they return home. In all 16 measures, The Mount consistently maintains high averages on a 4 point scale (all averages above 3.2 and most averages at 3.5 or above). The graphs above provide instructive examples of outcomes and tracking mechanisms.
  • The Mount maintains high averages in Resident Satisfaction surveys including ranking in the 97th percentile of the 2006 Press Gainey Nursing Home Survey national results for the response indicating that "residents were likely to recommend services." The highest scores of the Press Gainey survey are from those questions relating to relationships.
  • The Mount consistently maintains a close to 100% occupancy rate (to be discussed in more detail on Organizational Impact findings).

Quality of Life Impact Qualitative Findings – Engagement of Residents (measured through resident interviews)

1) Create an inclusive community and "home" for residents, families, and the outside community that is constantly communicating and reinforcing resident-directed choice and focus.

  • The "Hello Phenomenon" was observed during the entire term of the case study. Every staff member said hello to each passing individual in halls and common spaces. "There is something about going through the hall and every person that works here says hello, asks how we're doing and calls us by name."- Resident of Assisted Living. "The people were all so friendly. They said hello I knew then this is where we had to be."- Resident of Independent Living.
  • "I like the fact that they allow you so much independence. That this isn't a facility. This is home. The people here are so friendly. There are so many little touches. They just think of everything"- Resident of Nursing Neighborhood.

2) Work is organized around maintaining resident's autonomy and preferences with inclusive language supporting residents to be "known" as individuals instead of medical conditions.

  • "We have men and women in their 90's who look like they are in their 60's. They have kept themselves active socially. We play pinochle and bridge, have conversation groups, Wii bowling. Play horseshoes. There is just something for everyone. We have lots of field trips. People read a lot. There is a computer available for the residents with a touch screen program so they don't have to work the keys. We have intergenerational art and music and a lot of our people volunteer there." – Resident of Assisted Living. 
  • "What I enjoy the most is that there are very few people that sit around and talk about how awful it is too be old. They are too busy." – Resident of Independent Living. 
  • "When I had to be in a wheelchair, I thought my life was over. Even though, I have pain, I'm in wheelchair, I can't do much – I actually do a lot. I do needlework, I work on the computer, I read. It's certainly different than what I imagined it to be, but it is probably one of the happiest times in my life." – Resident of Assisted Living.

3) Inter-disciplinary, cross-trained teams operate throughout the organizational structure with an objective of putting residents before task and taking advantage of synergies in the organization.

  • " I like the way they have teams of people. The nurse, social worker, somebody from spiritual care, someone from therapy divided into neighborhoods and each neighborhood has its own cat. Ours is Sunshine." – Resident of Nursing Neighborhood. 
  • "It's very cohesive. All the different types of professions all work together. Something that I learned early on is that any person working here will do anything. They are not just confined to one job." – Resident of Nursing Neighborhood.

4) A relatively flat organizational structure with the resident at the top of the organizational chart is prioritized (allowing for effective communication among and between inter-disciplinary teams and residents).

  • "The Mount never says what the least we can do and still be accredited like other places I've been. This place says, we'll do anything."- Resident of Assisted Living.

5) Staff-resident interaction is a priority and staff "know" residents.

  • "The aides are wonderful – one always asks how I am feeling and says 'If you're not happy, I'm not happy'. When I wake up in the morning, the first thing I hear is laughter. It is wonderful to hear that." – Resident of Nursing Neighborhood. 
  • "She has 6 children and 4 of them are at the daycare center downstairs. One of her little boys is growing so fast. I go down to see him all of the time."- Resident of Assisted Living after an aide visits the apartment to take her blood pressure.

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