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Providence Mount St. Vincent


Photo of Sisters of Providence

Founded as the St. Vincent Home for the Aged in 1924 by Sr. Mary Conrad Kratz, The Mount has a long and rich history of compassionate care administered by the Sisters of Providence. Prior to the person-directed innovation of the 1990's, The Mount operated for 30 years as a more traditional, institutional model. Although known for clinical excellence, The Sisters' tradition of providing compassionate care, spiritual ministry and quality of life existed within an environment driven by regulators and medical charts that ultimately resulted in loneliness and isolation for residents. 

A series of behavioral studies at The Mount in the early 1990s revealed that a typical resident napped or sat idle for 68 percent of the day and interacted with another person for only seven percent of the day (Fey, 1995; Richardson et al., 1997). Residents reinforced those findings by expressing feelings of boredom and loss of independence. 

In 1991, a leadership team identified this problem as a "culture of dependence" that was ultimately misaligned with the organization's values and mission. They opted for an organizational transformation, but they first reflected on common themes creating a culture of dependence in the systems and environment to target for change.

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