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What to do

Everyone who has contact with people should:

  • Pay attention to your language when speaking with people, especially elders. 

  • Pay attention to the way the elder reacts to your language.

  • Avoid use of first names unless you have asked what the elder wishes to be called and have been told to use a first name.

  • Avoid using terms of endearment such as "dear" or "sweety".

  • Ask your co-workers to observe your conversations with people and alert you to your use of patronizing speech.

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